Features of the Grievance Management System
- Customisable / Configurable Parameters necessary for raising issues within the organisation or from external stakeholders.
- Time-bound Escalation to ensure individual accountability.
- Automatic and Manual Escalation enablement.
- vertical and Horizontal escalation within the management hierarchy.
- Chat-based Real-time Grievance Resolution.
- Department Specific Grievance Tracking.
- Retrievable Archive/Grievance indexing-Visit or Re-open closed/resolved issues.
- Real-Time Mobile Notification.
- Frequency-based detailed reporting to identify and track performing/under-performing touch points
- Internal Employee Grievance Management.
- Enterprise-Grade Security Measure.
- Ready to use fpr Quick and Easy Deployment.
- Platform independent -Web, Android and IOS Enablement.
